Service & Support
At Technology Group, we want to offer our clients the highest possible quality of service. Whether it is about ordering components, training staff when a new machine is delivered or remotely performing a software update; we are happy to help.
Quickly and easily order additional components
It is always a good idea to order spare components for your machine ahead of time, so you will have what you need when the time comes to replace a component. Ordering spare components is very easy. Your machine's manual includes drawings of the machine, along with the order numbers of the components that you can order via email. This helps you make sure you are ordering the right component. We will make sure your order is shipped within 24 hours.
Training upon delivery of the machine
When you purchase one or more of our machines, we will train your company's technical staff upon delivery of the machine(s). This ensures your own staff know how to quickly resolve any issues you encounter. If you still need help, we will come up with an alternative solution to your problem together.
Remote software troubleshooting
Do you have an issue with your machine's software? No problem! If your machine is connected to the internet, we can connect to it and troubleshoot your software issue remotely. We can examine your machine via our own systems and quickly resolve your issue or perform a software update.
Can we help you?
Do you have some other question about our service? Our staff are happy to help. They will advise you where necessary and work with you to come up with the right solution together.